Refund policy

Returns & Refunds Policy

We have a 14-day policy for damaged or defective items, which means you have 14 days after receiving your item to request a refund or replacement if your product arrives damaged, misprinted, or incorrect.

To be eligible for a refund or replacement, your item must have a confirmed issue such as a manufacturing defect, damage during shipping, or an incorrect product received.
You will need to provide your order number and clear photos of the issue as proof.

To start a request, please contact us at manager@quipham.com within 14 days of delivery.

We do not require physical returns. Please do not send any products back to us.
Items sent back without prior approval will not be accepted.

You can always contact us for any questions at manager@quipham.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product.
Email us at manager@quipham.com within 14 days of delivery, including:

  • Your order number

  • Clear photos showing the issue

We will review your case and provide a replacement or refund if approved.

Exceptions / Non-Returnable Items

Because all products are made to order, we do not accept returns or exchanges for:

  • Buyer’s remorse or change of mind

  • Incorrect size selection

  • Slight color variations due to screen or monitor differences

We also do not accept returns for sale items or gift cards.

Exchanges

If you ordered the wrong size or design, we are unable to offer direct exchanges.
The fastest way to receive the correct item is to place a new order.

European Union 14-Day Cooling-Off Period

Due to the custom, made-to-order nature of our products, the EU 14-day cooling-off right does not apply, except in cases where the item is defective, damaged, or incorrect upon arrival, as described above.

Refunds

Once your claim is reviewed and approved, your refund will be processed to your original payment method within 14 business days.
Processing time may vary depending on your bank or payment provider.

If more than 14 business days have passed since approval and you have not received your refund, please contact us at manager@quipham.com.